Cutting-Edge Analysis Tool From Industry Collaborative
To Transform Customer-Based Research Perceptions
Richmond, Va., (December 15, 2003) – Lumin Collaborative LLC announced today the launch of SalesScape, a first-of-its-kind, proprietary service designed to help companies apply the relationship-building strengths of public relations in sales settings. Quick, in-depth and cost effective research and breakthrough consulting services designed to increase sales are the hallmarks of this unique first product created by Lumin, the public relations industry’s first “intellectual collaborative” dedicated to developing “what’s next” in communication consulting services.
SalesScape allows clients to leverage the latest combination of quantitative and qualitative research techniques to tap hundreds or thousands of their customers and truly understand their needs and perceptions in a fast and affordable manner. With this valuable information in hand, clients can take advantage of Lumin’s consulting expertise within the sales, branding, communications and strategic business and operational areas to discover new revenue opportunities.
“Companies in highly competitive markets with dedicated sales forces are realizing that pain-based selling and relationship management are critical to repeat business and recurring revenues,” said Mark Raper, chairman, Lumin Collaborative. “Relationship building is at the foundation of the public relations field, and the combination of our research and communications savvy can make a powerful impact on the sales engagement process.”
Uncovering ‘Gaps’, Leveraging Results
Phase I of SalesScape features broad-spectrum research aimed at identifying ‘gaps’ – disconnects between customer perceptions of the supplier and its competitors and their own decision-making criteria. The thorough audit provides clients with valuable insight into their organizational challenges and reveals hidden issues that directly impact performance and sales.
“You cannot fix today’s problems with yesterday’s solutions,” Raper said. “SalesScape will help clients impact sales based on a clear understanding of customer issues – not sales quotas.”
Armed with knowledge of these ‘gaps,’ Lumin enters Phase II of SalesScape – leveraging research findings to find new ways to increase sales and discover innovative revenue opportunities. Specific services provided by Lumin include Pain-based Selling workshops, positioning and branding initiatives, strategic public relations and marketing outreach and management/business consulting.
“Only when a company truly comprehends what their current and perspective customers think and feel, can they effectively change,” Raper went on to say. “A keen understanding of the business issues at the center of a communications challenge and the ability to confront that challenge with ‘next-generation’ ideas and solutions is what SalesScape – and Lumin – is all about.”